Refund Policy | Nvaio Internet Solution

Important: This Refund Policy explains the general refund terms for Nvaio Internet Solution services. Please read the eligibility and exclusions carefully before submitting a refund request.

Last updated: August 13, 2026

1. 30-Day Money-Back Guarantee

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30-Day Money-Back Guarantee

Eligible hosting customers can request a refund within 30 calendar days from the date of their original service purchase or activation.

Our goal is to provide customers with a simple and fair refund process when a service does not meet their reasonable expectations.

The 30-day guarantee applies only to eligible services and charges described in this Refund Policy. It does not automatically apply to every product, service, third-party charge or transaction.

2. Refund Eligibility

To qualify for a refund under the 30-day money-back guarantee, the following conditions generally apply:

The refund request must be submitted within 30 calendar days of the original purchase or service activation.
The request must relate to an eligible hosting service.
The customer must provide sufficient account or transaction information so that we can verify the purchase.
The account must not have been involved in fraud, abuse, illegal activity or intentional misuse of the service.
Refund eligibility may be subject to verification of the service and payment transaction.

    Important:
    The 30-day period begins from the date of the original eligible
    purchase or activation. Renewals or subsequent billing periods
    do not automatically restart a new 30-day guarantee period.

3. Services and Charges That May Be Non-Refundable

Certain products, fees and third-party charges may not qualify for the 30-day money-back guarantee.

Domain registration, domain transfer and domain renewal fees, once the applicable domain transaction has been completed.
Third-party services or products purchased on behalf of the customer.
Setup, installation, configuration or customization charges where the work has already been completed.
Dedicated server or specially provisioned resources where the service has been specifically configured or committed for the customer.
Charges resulting from customer-requested additional services or upgrades.
Taxes, government charges or fees that cannot be recovered by Nvaio Internet Solution.
Any other service or charge that is clearly identified as non-refundable at the time of purchase.

4. Usage-Based Billing

Where bandwidth-based or usage-based billing applies, charges may be calculated according to actual usage.

    Bandwidth billing:
    Where applicable, the website currently describes bandwidth
    usage at ₹5/GB with payment collected later
    through an invoice.
    

Usage-based charges that have already been incurred may be treated separately from the 30-day money-back guarantee. A refund of the underlying hosting service does not necessarily mean that previously incurred usage-based charges are cancelled.

5. How to Request a Refund

To request a refund, contact Nvaio Internet Solution using the contact details provided on our website.

Your request should include:

Customer name.
Registered email address or account information.
Order or invoice number, if available.
Name of the service for which the refund is requested.
Reason for requesting the refund.

    Tip:
    Please submit your refund request as soon as possible if you
    decide that the service is not suitable for your requirements.
    Requests received after the applicable 30-day period may not
    qualify for the money-back guarantee.

6. Refund Processing

Once we receive a refund request, we may review the account, payment transaction and applicable service terms before making a final decision.

If the refund is approved, the refund will generally be sent through the original payment method where technically and commercially possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank or financial institution.

7. Service Cancellation

When a refund is approved, the associated service may be cancelled or suspended as part of the refund process.

Customers should ensure that they have downloaded or backed up any required website files, databases, emails and other data before requesting cancellation.

    Data responsibility:
    Nvaio Internet Solution is not responsible for restoring customer
    data after a service has been cancelled where the applicable
    service or backup retention period has ended.

8. Fraud, Abuse & Misuse

The money-back guarantee is intended for genuine customers who are dissatisfied with an eligible service. It is not intended to be used to obtain temporary services without payment.

Refunds may be denied where there is evidence of:

Fraudulent payment activity.
Intentional abuse or misuse of the refund policy.
Repeated refund requests involving the same customer or related accounts.
Violation of our Terms & Conditions.
Illegal activity or activity that creates a security, operational or legal risk.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, pricing, payment methods, business practices or applicable requirements.

The latest version published on this page will apply to future purchases and refund requests, subject to applicable law.

10. Contact Us

Nvaio Internet Solution

GST No: 20GEJPS4142J1ZE

Phone: +91 8877 33 1144